Returns & Refunds Policy

At Sheppey3D, we want every customer to be delighted with their purchase. If you're not completely satisfied, we're here to help.

Standard Returns:

You may return non-personalised items for a full refund, provided they are returned in their original condition.

To exercise your right to return an item, please contact us first so we can assist with the return process and provide the correct return details.

Personalised Items:

As all personalised products are made specifically for you, we cannot accept returns or offer refunds for personalised or custom-made items (such as products printed with names or bespoke designs), unless they arrive damaged, faulty or incorrect due to our error.

Return Packaging:

Please ensure returned items are:

- Securely packaged, ideally using the original packaging.

- Sent using a tracked or signed-for postal service.

We cannot accept responsibility for returned items that are lost or damaged in transit before they reach us.

Return Postage:

Unless the item is faulty, damaged or incorrect, customers are responsible for the cost of returning goods.

If your item arrives damaged, faulty or incorrect, we'll arrange a replacement or full refund and reimburse your reasonable return postage costs.

Damaged or Faulty Items:

If your order arrives damaged or you believe it has a manufacturing fault, please contact us as soon as possible with photographs of the issue.

We'll always do our best to resolve the problem quickly because we genuinely want every customer to be delihghted with their purchase.

Your Consumer Rights:

Nothing in this Returns & Refunds Policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

If your goods are faulty, not as described or otherwise do not conform to your legal rights, you may be entitled to a repair, replacement or refund in accordance with UK consumer law.

If you change your mind about a non-personalised purchase, you also have the right to cancel your order within 14 days of receiving your goods under the Consumer Contracts Regulations. Returned items must be unused and in a resaleable condition unless they are faulty.

Refunds:

Once your returned item has been received and inspected, we'll notify you of the outcome. If your refund is approved, it will be processed to your original payment method as soon as possible.

Our goal is simple:

We want every customer to be delighted with their Sheppey3D experience.